How We Ship, Return & Refund

Thank you for shopping with us at ShopDusney! We’re committed to delivering a smooth and satisfying shopping experience. Please take a moment to review our shipping policy:

🚚 Processing Time:

• All orders are processed within 1-3 business days after payment confirmation.
• Once your order is placed, we will purchase the item from our supplier and ship it directly to your address.

📅 Shipping Time:

• Standard Shipping: 7–14 business days
• Express Shipping: 7–9 business days (if available)
• Please note: Shipping times may vary for remote or rural areas.

💰 Shipping Cost:

• Shipping fees are calculated at checkout based on your delivery address and the weight of your package.
• Free shipping may be available for orders over a specified amount (if applicable).

📦 Tracking Information:

• Once your order has shipped, you’ll receive a confirmation email containing tracking details.
• Tracking information may take 1–2 business days to update in the system.

🔄 Return Policy

We want you to be fully satisfied with your purchase. Please read our return guidelines below:

✅ Eligibility for Returns:

• Returns are accepted only for defective or incorrectly shipped items.
• Items must be returned within 30 days of delivery.
• Returned products must be unused, in their original condition, and include all original packaging and accessories.

🚫 Non-Returnable Items:

• Returns are not accepted for non-defective or correctly shipped items.
• Items such as personal care products, perishables, custom-made items, and digital goods are non-returnable.
• Items marked as “Final Sale” cannot be returned.

🔁 Return Process:

• Contact us at care@shopdusney.com with your order number and details of the issue.
• If your item meets the return criteria, we will provide you with return instructions and the return shipping address.

📦 Return Shipping Costs:

• Customers are responsible for return shipping fees for defective or incorrectly shipped items.

💵 Refund Policy

✅ Refund Eligibility:

• Refunds are issued after the returned item is received and inspected.
• If the item meets the return conditions, a full refund will be processed to your original payment method.

⏳ Refund Timeframe:

• Refunds usually take 5–7 business days to process once we receive the item.

⚠️ Partial Refunds:

• If the item is returned damaged, missing parts, or not in its original condition, a partial refund may apply.

❌ Order Cancellations:

• Orders can be canceled within 24 hours of placement.
• After 24 hours, the order may already be in progress and cannot be canceled.

🔁 Defective or Incorrect Items:

• If you receive a defective or wrong item, contact us immediately at care@shopdusney.com. We will send a replacement or issue a full refund.

📩 Contact Us

If you have any questions about shipping, returns, or refunds, feel free to reach out:

• Email: care@shopdusney.com
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We truly appreciate your support and look forward to serving you again at shopdusney.com! 💖